TariffAware Terms of Service

Last updated: 20 September 2026

These Terms govern business use of TariffAware by Shopify merchants. TariffAware is provided by Dextaroo Ltd, UK company number 17440607 ("Dextaroo", "we", "us" or "our").

1. About these Terms

These Terms apply to the merchant or business using TariffAware ("you" or "your"). The service is intended for business use, not personal consumer use. By installing or using TariffAware on behalf of a business, you confirm that you have authority to bind that business to these Terms. If you do not agree to these Terms, do not use the service.

These Terms govern your relationship with Dextaroo. They do not replace your agreement with Shopify or your own terms of sale to customers.

2. About TariffAware

TariffAware is a customer-notice, acknowledgement and evidence tool. It helps Shopify merchants warn international customers that import duties, tariffs, taxes, customs charges, courier fees or similar import-related charges may apply, and requires explicit customer acknowledgement where configured.

The service supports country-specific protection rules, a Global English Master with country overrides, automatic translation into supported local languages, time-stamped acknowledgement evidence linked to Shopify orders where available, historical wording and downloadable evidence and reporting.

3. Merchant responsibilities

You are responsible for:

• Deciding which destinations need protection and configuring your rules.
• Reviewing and approving notice wording before using it with customers.
• Ensuring notices are suitable for your products, shipping arrangements and the jurisdictions in which you trade.
• Ensuring product, shipping, tariff, customs and tax information you provide is accurate and kept up to date.
• Reviewing automatic translations where appropriate to your circumstances.
• Ensuring your Shopify store and business comply with applicable consumer, customs, tax, ecommerce and privacy laws.

A customer's acknowledgement does not remove statutory rights or make an otherwise unlawful notice or charge lawful.

4. Global Master and country overrides

You may maintain shared English wording through the Global English Master and use country-specific overrides for destinations that need different wording. Global changes apply to destinations using the shared wording; destinations using custom overrides remain separate.

Wording changes may create new immutable versions. Historical versions remain unchanged and may be retained for evidence purposes, subject to the Privacy Policy and applicable retention and deletion requirements. A later wording change does not rewrite the wording recorded for an earlier customer acknowledgement.

5. Automatic translation

Automatic translation generates supported local-language notices from your merchant-controlled English wording when relevant English wording changes. It is provided as a convenience. Accuracy, legal suitability and local linguistic nuance cannot be guaranteed, and translations are not represented as human-certified.

You remain responsible for reviewing wording and obtaining suitable language or professional advice where appropriate. A later English change regenerates the affected local-language notices and may replace manual changes to those translations.

The service is designed to make an affected country's new version live only after the required translations have completed and passed its completion checks. If translation fails, the current live version is kept rather than an incomplete version being reported as successfully published. Those checks do not certify linguistic or legal accuracy.

6. Customer acknowledgements and evidence

TariffAware may record acknowledgement details, timestamps, order links where available, and the wording and version shown to a customer. Downloadable evidence and reports are intended to help you demonstrate what the customer was shown and accepted.

Evidence does not guarantee the outcome of a chargeback, payment dispute, legal claim or customs dispute. Decisions remain with payment providers, Shopify, banks, card networks, courts or other relevant bodies. You remain responsible for submitting appropriate evidence and meeting any applicable deadlines.

7. Third-party services

TariffAware depends on Shopify and other infrastructure and service providers. Their availability, functionality and applicable terms may affect the service. Shopify does not endorse or guarantee TariffAware.

Dextaroo is not responsible for third-party outages or changes outside its reasonable control. This does not exclude responsibility for our own breach of these Terms or failure to exercise reasonable care and skill, and is subject to section 15.

8. Fees, trials and billing

If a paid plan or trial is offered, the current fees, plan details and any trial period are presented through Shopify before you accept a charge. App charges are processed through Shopify where applicable. Dextaroo does not store merchant payment-card details.

Pricing may change prospectively, subject to applicable notice and Shopify billing and approval requirements. Any applicable cancellation or billing arrangements follow the plan you accept and Shopify's mechanisms. This section does not itself enrol you in a paid plan or trial.

9. Data and privacy

Personal information is handled in accordance with the TariffAware Privacy Policy. You are responsible for ensuring that your use of the service and information you provide comply with your own privacy obligations, including appropriate customer disclosures and a lawful basis for processing.

10. Intellectual property

TariffAware's software, branding, design and related materials remain the property of Dextaroo Ltd or its licensors. While entitled to use the service, you have a limited, non-exclusive, non-transferable right to use it for your Shopify store in accordance with these Terms.

We do not claim ownership of your merchant content or customer data. You permit us to process the content you supply as necessary to provide the service, including generating notices and translations and retaining evidence in accordance with the Privacy Policy.

11. Acceptable use

You must not:

• Use the service unlawfully or create deceptive or unlawful notices.
• Attempt to bypass security or obtain unauthorised access to systems or data.
• Interfere with the operation of the service or other merchants' use of it.

12. Availability and changes to the service

We use reasonable efforts to keep TariffAware available, but uninterrupted or error-free availability is not guaranteed. Maintenance, security work, Shopify or API changes and third-party outages may affect availability.

We may improve or change features over time and will give reasonable notice of material changes where practicable. Routine feature changes will not retrospectively rewrite the notice wording preserved with historical evidence. Retention and lawful deletion remain subject to the Privacy Policy and applicable requirements.

13. Suspension, cancellation and uninstall

You may uninstall TariffAware through Shopify. Cancellation and billing follow Shopify's mechanisms and any applicable plan terms. Export any evidence you need before uninstalling; continued access to the service after uninstall is not promised.

We may suspend access where reasonably necessary to address serious abuse, security threats, unlawful use or non-payment where applicable. Where practicable, we will explain the reason and provide an opportunity to resolve the issue, unless doing so would create a security or legal risk.

Data retention and deletion following cancellation or uninstall are governed by the Privacy Policy, applicable law and Shopify's applicable requirements. Uninstalling does not necessarily delete all records immediately.

14. Disclaimers

TariffAware does not provide legal, tax, customs or other professional advice. We do not guarantee that notices or acknowledgements are legally sufficient in every jurisdiction, that translations are perfect, or that evidence will secure a particular dispute outcome. Obtain independent professional advice where your circumstances require it.

These descriptions of the service's limits do not remove any duty or liability that cannot lawfully be excluded or limited.

15. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to those exceptions, we are responsible for losses reasonably foreseeable as a result of our breach of these Terms or failure to exercise reasonable care and skill. To the extent permitted by applicable law and subject to any applicable requirement of reasonableness, we are not liable for indirect or consequential losses. This does not exclude a loss merely because it is a direct loss of profit or revenue.

You should take reasonable steps to avoid or reduce losses, and we will take reasonable steps to address service problems brought to our attention.

16. Governing law

These Terms are governed by the laws of England and Wales. Subject to mandatory applicable law, disputes relating to these Terms or the service are subject to the jurisdiction of the courts of England and Wales.

17. Changes to these Terms

We may update these Terms from time to time. We will communicate material changes where reasonably appropriate, for example through an in-app notice or email, and give reasonable advance notice where practicable. The updated Terms will show a revised "Last updated" date. Changes apply prospectively and do not retrospectively remove accrued rights. If you do not agree to a change, you may stop using and uninstall the service.

18. Contact

Dextaroo Ltd
UK company number: 17440607
Email: dextaroo.ltd@gmail.com